Shangri-La Hotel is situated on the northwest bank of West Lake, 3 km from the city center, 7 km from the railway station and 17 km from the International Airport. The hotel has 387 rooms and suites, all with views of the lake. Three different Chinese and Western restaurants are available, serving Hangzhounese and Cantonese and Italian food as well as a buffet at the weekends. Facilities include conference halls, a business center, recreation center, gym, Jacuzzi, tennis court, sauna, massage service and billiards room as well as a new indoor swimming pool.
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