I got into the same situation

I give them 1 star because I can't give them less. I bought some presents for my sister because she got birth and sent them with this company, No one told me that the packeage arrived to Europe and customs sent me a message asking for some documents within hours. We didn't have time to send everything so they finally returned the package back to Guangzhou. After this, this company asked me more money to resend the packeage again to Europe or they ''will destroy the packeage''. Really bad service, really bad. I don't wish anyone this experience