Do not trust this company. Fred makes you feel reliable and honest in the beginning, but after the payment is received. It`s a completely different story.

Fred is full of lies.

I highly recommend to STAY AWAY from Fred Mover. He stole 1000RMB without giving any service, Fred completely ghosted us after multiple lies and insults. Fred is very nice and convincing at first, but all the good manners disappear and the attitude changes immediately once the bill is paid. DO NOT TRUST him with your goods, if something goes wrong you can be sure that he will disappear, lie and insult you.

Here is the full story:

The company was supposed to pickup my belongings, and without notice they hired a third party service to handle the job (Huolala) and used my phone number as the contact person.

Even we had given clear information to Fred, nothing was passed on to the Huolala driver. The driver called me and had no idea about where he was supposed to come and what things needed to be picked up.

As my phone number was the only contact info he got, I had to deal with it in Chinese all by myself. Once he finally reached my place, the guards of the residence asked for an exit certificate. Facing these troubles, we reached out to Fred. Instead of answering, Fred simply cancelled the driver on the Huolala app without letting anyone know. The driver was left without payment even though he had driven to the residence and gone through so many troubles already. I had no idea why Fred canceled, I wasn't informed, Fred wasn't answering, yet I had to deal with the understandably angry driver, and he only had my contact info...

After leaving us to deal with such crisis, Fred ghosted us, he didn't answer messages and calls for more than 6 hours. He later explained without apology that he was "busy loading a container", he offered to reschedule another pickup. We had lost trust in his professionalism, so naturally we asked for the refund of our deposit (1000RMB) - as we knew the driver didn't get paid. Fred then disappeared for another 3 days. The next time, we insisted again on a refund, to date he is still filtering our calls and not answering any message. Needless to say we didn't get any refund.

Stay away from such people. They care very little about the trouble they can cause to others. When they themselves face trouble, they run away or hide. They have no sense of shame.

Your deposit is worth more than their dignity and reputation together, so they won't hesitate taking it from you. For them, scamming 1000RMB now is far better than hoping that honesty will bring more clients in the future.

We would like to share our experience with the moving company Fred Move, which is a local company located in Shanghai. My wife and I hired Fred Mover to coordinate our family’s move from Shanghai to Gothenburg in March this year. Unfortunately, this turned out to be a bad decision since we, still some months after the move, are claiming compensation from Fred Mover. Our damages and losses, which Fred Mover has taken responsibility for by giving us 700 RMB (!), are as follows:

Piano: Broken at two places. It is a crack on top of the piano, which is the sam side as they tilted down on the floor. It is also a damage on the bottom of the piano. Next to the damage there are clear marking from a dirty hand which imply that the damage was caused there and then. This piano is a family piano that was brought to China together with us.

Bed table: Was found broken when the box was opened.

Leather hand bag: The leather was damaged due to poor packaging and not enough preparations to keep it dry. The leather was pressed together and the moist damaged the leather once it as separated. Fred specifically told us that nothing will be damaged due to a high humidity in the container. If something would happen anyway he would take full responsibility.

Missing: piano cover and two bed sets.

1.After some initialing emailing and receiving a list of the broken things, Fred writes about the possibility that his workers threw or took out our missing items. He also says that he will contact the insurance company, which we have paid (900 rmb for of the total contract amount).

2.Two days later, Fred replies. First, he mention that our claim got rejected since the insurance never got registered. There a few thing here that are questionable:
a.Yes, we handed over the insurance paper after 3 days. However, we got never any information that the insurance was not valid.
b.How can a claim be filed if the registration never got registered? Shouldn’t there have been a confirmation or denial that the registration never happened.
c.Why let us pay 900 rmb for insurance in the contract, if the insurance never got to exist? Then the insurance fee should be paid back. Since we never heard about this until we go an insurance claim, it is very easy to think that Fred Mover is using this as a strategy. To have clients paying for insurance which never gets registered, then keep the money themselves and hope that nothing happens.

After saying sorry for the insurance issue, he is offering to pay for a repair service of the broken furniture. By doing this, Fred is clearly taking responsibility for the damages. For the missing items, he is now leaving the possibility of them making a mistake, which he on the contrary mentioned in the previous email.

All this ends up with Fred only offering us 700 rmb in compensation. He changed his mind and argumentation various time throughout the process. We want to share our experience to our families so they do now do the same mistake as us and accept the cheapest offer that says “ok” and “no problem” before the move. Once the container was shipped and the invoice fully paid, then Fred totally changed his attitude. Our family ended up with broken family piano, broken furniture, and damaged hand bag etc. and missing items. Even though we lowered our compensation demands, Fred Mover were not true to their words.
Please leave a comment or feel free to contact us.

Best Regards,
Tom & Louise